1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register as a member or beneficiary
• Apply to volunteer with our organization
• Make a donation
• Sign up for our newsletter
• Contact us with inquiries or feedback
• Participate in our programs or events

The personal information we may collect includes:

• Full name
• Contact information (email address, phone number, mailing address)
• Demographic information (age, gender, nationality)
• Employment and educational background (for volunteer applications)
• Payment information (for donations)
• Refugee status and documentation (for beneficiaries)
• Health information (for healthcare services)
• Family information (for education and social welfare services)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP addresses
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Time spent on those pages
• Referring website addresses

We may use cookies, web beacons, and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services to the Zomi refugee community in Malaysia
• Process and manage volunteer applications
• Coordinate assistance for beneficiaries across our departments
• Process donations and issue receipts
• Send newsletters, updates, and other communications
• Respond to your inquiries and provide support
• Conduct research and analysis to better understand and improve our programs
• Comply with legal obligations
• Protect the rights, safety, and property of our organization, beneficiaries, and others
• Coordinate with UNHCR, IOM, and other organizations for refugee services

3. Information Sharing and Disclosure

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We may share your personal information in the following situations:

3.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually bound to use your information only for the purposes of providing services to us.

3.2 Partner Organizations

We may share information with trusted partner organizations such as UNHCR, IOM, USCIS, DHS, RSC, local and international NGOs, faith-based organizations, and other ethnic communities to coordinate services and support for Zomi refugees. We will only share information necessary for these purposes and with your consent where required.

3.3 Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.4 With Your Consent

We may share your information with your consent or at your direction, such as when you authorize us to share your information with other organizations or individuals.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We limit access to your personal information to those employees, volunteers, and third parties who need to know that information to provide services to you. They are subject to confidentiality obligations and may be disciplined or their relationship with us terminated if they fail to meet these obligations.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Email Communication

You can opt-out of receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional emails related to your relationship with us, such as information about our ongoing services or changes to our policies.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verification of parental consent. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

For refugee children under 18 who receive services from our organization, all information is collected with parental or guardian consent and handled with additional confidentiality measures.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: